Professional Certificate in Service Design
4 Apr 2025
- 23 May 2025
Applications to open shortly
Apply By
28/03/2025
Apply To
NCAD
ECTS Points
5
Course Code
AD431PC
Duration
6 weeks
Fees
€600 or €395*
28/03/2025
NCAD
5
AD431PC
6 weeks
€600 or €395*
The programme seeks to empower students from fields such as design, business, sociology, systems thinking, education, banking, technology and the public sector to shape the services of the future through design thinking and doing.
Service Design is a new and rapidly expanding discipline. This module aims to improve awareness of the issues that determine the usability of a designed service through the lenses of People, Data and Systems. Learners will analyse how Service Design has evolved, and establish where the current ‘state of the art’ lies in relation to their own area of interest within the discipline. They will be introduced to the fundamental principles and processes of the discipline, including Human Centred Design, enabling them to integrate Service Design practices in their own work outside the course. Industry speakers will address topics and challenges faced by service design practitioners in the real world, such as integrating Service Design within organisations, operating within constraints, and identifying cutting edge approaches and opportunities within Service Design.
Week 1(in person)
Introduction to Service Design Fundamentals
Week 2 (online)
The Human Centred Design Process in Practice
Week 3 (in person)
What is good Service Design: Evaluating an Existing Service.
Industry Speaker: Bringing Service Design into Organisations – Challenges, Constraints, Approaches & Opportunities.
Week 4 (online)
Evolution of Service Design Practice in Industry
(early 2000s – present)
Week 5 (online)
Industry Speaker: Ask Me Anything: Industry Professional Edition
Week 6 (in person)
Students present self-directed project: Analysis of Best Practice in Service Design
NCAD Service Design graduates have gone on to secure positions within the public and private sectors in the fields of consultancy, healthcare, innovation, and information technology. Graduates are well placed to take up employment in the following roles: Service Design, UX, Experience Design, CX and Strategic Design.
This certification will be assessed through a group assignment and presentation.
Educational Standard
All applicants are expected to present an approved Bachelor degree at minimum level of 2nd class honours (2.2)
Applicants who do not meet the minimum academic entry requirements may be considered on the basis of prior work or learning experience (RPEL). Candidates may be required to pass a qualifying examination set by the relevant department before being accepted to a Masters degree programme. Attendance at selected undergraduate lecture courses at NCAD, together with related written work may be prescribed.
This Professional Certificate in Service Design will be delivered across 6 weeks (March 21st – April 11th & May 2nd, 9th.), at a rate of 5 credits.
This course will require 6 x 3-hour weekly sessions, held on Friday mornings (@9:30 – 12:30) starting on March 21st.
The programme will be delivered in a blended format – this is to afford the student cohort the convenience of online learning, and the opportunity to also connect and collaborate together in-person.
Dates:
April 4th, 11th,
May 2nd, 9th, 16th & 23rd
Fridays @10am – 1pm
A CFA scholarship encourages the participation of learners from sections of society that are significantly under-represented in higher education by offering one free place on all of our CFA short courses.
Through our CFA programmes, we offer a range of bursaries to help you gain the in-demand skills you need to develop your career.
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